With the rising popularity of Hisense TVs, there has also been an increase in counterfeit and imitation models in the market. This can be concerning for consumers looking to purchase an authentic Hisense TV. Fortunately, several ways exist to verify that the Hisense TV you are considering is genuine.
Easy Steps to Know if My Hisense TV is Original
Inspect the Packaging
- The first thing to look at is the packaging and labels on the TV’s box.
- Original Hisense TVs will come in official Hisense branded packaging.
- Check for the Hisense logo and model number printed on the box.
- Counterfeits may have misspellings, non-standard fonts, or other errors on the packaging.
- The barcode and serial number on an original Hisense box will also clearly identify the specific model.
- If the packaging looks cheap or is unbranded, that’s a red flag.
Examine the TV Itself
- Look over the physical TV once it is unpacked.
- Hisense engraves their brand name on the bezel at the bottom of official TVs.
- This branding will not be present on fake models.
- Also, check that all ports, buttons, the stand, and included accessories match what is expected for that Hisense model.
- Fakes may have ports in the wrong positions, loose stands, or the wrong remote control included.
- The TV menu should also display the Hisense logo when powered on.
Verify Warranty and Certifications
- Original Hisense TVs have serial numbers, warranties, and certifications from regulators like the FCC.
- You can check this authenticity by contacting Hisense customer support and providing the serial number.
- They can look up and confirm if it is linked to a valid warranty.
- Additionally, the FCC ID number on the TV can be searched on the FCC website to verify certification.
- Lack of a warranty, invalid FCC ID, or inability to find the serial number in the Hisense system would all indicate a counterfeit.
Purchase from Authorized Dealers
- The safest way to ensure you get a genuine Hisense TV is to purchase from a retailer authorized by Hisense.
- This includes stores like Best Buy, Walmart, Amazon, and other major electronics retailers.
- Buying from third-party sellers raises the risk of getting a fake.
- Hisense’s website lists their authorized online and local dealers for reference.
- Purchasing directly from Hisense.com is also an option for guaranteed authenticity.
Inspect Image Quality
- Counterfeit Hisense TVs may have lower-quality display panels that do not meet the specifications of the real models.
- Examine the image quality after setup to check for issues like uneven backlighting, bad color reproduction, blurry image, or viewing angle problems.
- These visual defects signal a panel that was not up to Hisense’s quality standards and indicate a fake unit. Performing this check requires an original to compare against, but it is one of the best ways to verify authenticity.
Update Firmware and Check Version
- Check for any available firmware updates after connecting the Hisense TV to the internet.
- Original models will be able to update to the latest official Hisense firmware.
- There also may be issues trying to install updates on counterfeits.
- Compare the firmware version shown in the settings menu to the latest available for that model number.
- Fake units will often be unable to update and will be stuck with outdated firmware versions.
Run a Factory Reset
- Reset the TV to factory default settings through the menus.
- This will wipe out any customizations or tweaks made by the sellers of fake units.
- An original Hisense TV will have the proper factory settings restored after this reset.
- After a reset, a counterfeit may exhibit odd behaviors like incorrect logos, languages, or pre-installed apps. The reset process itself could also fail or behave oddly on imitation models.
Check Remote Functionalities
- Hisense remotes that come with original TVs will function smoothly and fully integrate with the system menus.
- Counterfeit remotes may only provide basic controls and fail to access all settings and features.
- Test that shortcut and hotkey buttons work correctly and pull up the right system menus they should.
- Any issues with remote responsiveness or accessing advertised features could point to a fake TV.
Verify Model and Specs with Settings
- Under the TV settings, you can find the display model number, serial number, and specifications like display resolution.
- Cross-reference these details with the expected specs for that Hisense model.
- Fakes that use inferior components will have lower stats shown in the technical details.
- Checking that this ties back to the model number can help identify imitation TVs.
Inspect Speakers and Sound Quality
- Sound and speaker systems are another aspect commonly lower in quality on counterfeit televisions.
- Listen closely to the built-in speakers for sound distortion, cracking, or imbalance between the left and right sides.
- Also, check that volume levels, bass response, and audio modes like surround sound all function as advertised.
- If the speakers underperform expectations, the TV may not be genuine.
Run Pixel Cleaning Tests
- Access the built-in pixel cleaning utility on the TV to check for faulty pixels and screen uniformity issues.
- This will display color test patterns and exercise the panel in ways that can identify defects not visible in normal content.
- Problems during these tests point to a lower-grade panel used on the unit, a telltale sign of a counterfeit product.
Check for Companion Apps Issues
- Most Hisense smart TVs can connect with companion apps on your smartphone or tablet.
- There may be issues connecting, registering, or using these apps with counterfeit models.
- The apps provide another way to interface with the TV, so any problems or limitations with them could indicate an imitation.
- Try apps like the Hisense RemoteNOW app to see if it pairs properly.
- Try updating all the apps to their latest version on Hisense TVs with smart apps pre-installed.
- There may be problems getting apps to update properly on fake models.
- Originals can update smoothly through official channels like the Google Play store.
- Failed updates are a sign of counterfeit apps and software not produced by the real manufacturer.
Check Reviews and Complaints Online
Research the model number online and read reviews from other buyers carefully. You may find complaints about counterfeit models that exhibit some of the issues mentioned in this guide. Also, check consumer affairs sites for counterfeit reports. Look into seller reviews for red flags as well if purchasing from a third-party site.
Contact Hisense Support
If you still have concerns about authenticity, contact Hisense customer support with the TV’s serial number and details about where you purchased it. They can definitively verify if it came through a legitimate