Disney+ is a popular streaming service with a vast catalog of Disney, Marvel, Star Wars, and other content. However, many users have reported issues of a black screen showing up instead of video when trying to watch Disney+. There could be several reasons for the Disney+ black screen problem. This comprehensive guide will go through the most common causes and solutions to fix your TV’s annoying Disney+ black screen.
What Causes the Disney+ Black Screen?
Before we jump into the fixes, let’s first understand what’s causing the issue in the first place:
Outdated App: If you haven’t updated to the latest version of the Disney+ app, it may not be fully compatible or optimized for your TV. An old app can manifest issues like black screens.
Network Connectivity Issues: If you have a poor or unstable internet connection, it could interrupt the streaming, leading to blackouts. Problems with your home WiFi network or modem/router can also contribute.
Software Bugs: Like any app, bugs within the Disney+ app that haven’t been patched can lead to technical glitches like this.
Incompatible or Out-of-Date TV Software: If your TV software is outdated or incompatible with the Disney+ app, it may experience hiccups while playing videos.
HDMI Problems: Issues with the HDMI port/cable connected to your TV and streaming device can interrupt video and cause black screens.
Conflicts with Other Apps/Services: Other apps running in the background can sometimes interfere with the Disney+ connection and cause streaming problems.
Disney Plus Black Screen Troubleshooting Steps
As you can see, the Disney+ app issues may not always be the direct cause. Other problems could be with your TV setup hardware/software or network. Keep this in mind as we go through different troubleshooting methods.
Force Close and Reopen the Disney+ App
The easiest troubleshooting step is to force close the Disney+ app on your TV streaming device and reopen it. Follow these steps:
If using an Amazon FireTV device:
- Press the Home button on your Fire TV remote
- Scroll right and select “Settings” on the top menu
- Select “Applications” > “Manage Installed Applications”
- Select the Disney+ app
- Choose “Force Stop“ to force close it
- Go back to the main menu and launch Disney+ again
On Roku devices:
- Press the Home button on your Roku remote
- Scroll up and select “Settings.”
- Go to “System” > “System restart”
- Confirm the restart to force close all apps
- Launch Disney+ again once the device reboots
For Android TVs, including Sony, Hisense, and others:
- Go to your Android TV’s Settings
- Select “Apps” > “See all apps”
- Choose “Disney+” app
- Select “Force stop” to force close
- Relaunch Disney+
For LG Smart TVs:
- Press the Home button on your Magic Remote
- Select the “Settings” icon
- Choose “General” > “Apps”
- Select “Disney+” app
- Choose “Force stop“ to close
- Reopen Disney+
This quick reset of the Disney+ app often resolves minor software glitches that can cause a black screen.
Update the Disney+ and TV Software
If force closing and reopening don’t fix it, the next step is checking for pending software updates. As mentioned, bugs in an outdated Disney+ or TV software version can manifest as black screens.
Check for any available system software updates on your streaming device or TV settings. If so, download and install them.
You’ll also want to update the Disney+ app itself to the latest version. You can find the Disney+ app page on most streaming platforms and check for updates.
For Smart TVs, go to the app store to manually update Disney+. Also, updating other apps like Netflix or Prime Video is a good idea. Software updates contain crucial bug fixes, performance improvements, and compatibility changes necessary to stream properly without black screens.
Restart Your Streaming Device and TV
If the apps are already updated, restart your streaming device and TV. A simple reboot helps clear out minor software glitches that may be interfering with the video streaming signal from Disney+.
To restart Fire TV devices, Roku, Android TV, Apple TV, and other streaming boxes – disconnect the power cable for 10 seconds and reconnect. This will initiate a reboot.
For smart TV sets, locate the restart option under your TV’s general settings. On external streaming sticks, restart both the TV and the stick.
Restarting helps reload all the apps, clears temporary glitches, and establishes a fresh, stable connection. After restarting the device and TV set, open Disney+ again. In many cases, this can resolve the short blackouts.
Check Internet Connection and Router
Intermittent internet connectivity can also cause streaming interruptions. Check if you face buffering or slow loading issues while streaming other services like Netflix beyond the Disney+ black screen.
If yes, it indicates an issue with your home internet setup. Problems could be due to weak WiFi signals, faulty cables, or outdated network equipment.
Go to your router admin interface and check the broadband connection status. Reboot or reset your router if you notice issues.
Try streaming close to the WiFi router or use an ethernet cable instead of wireless connectivity. Contact your ISP if network issues persist beyond your home WiFi and cables.
Replace HDMI Cables
One underlying issue many don’t consider is worn-out or damaged HDMI cables. The HDMI port and cable deliver the video signal from your streaming device to the TV.
If this cable connection is loose, old, or unsupported – it can interrupt the video stream and cause blackouts.
Inspect your HDMI cables closely and check:
Loose Connection: Plug out and reconnect both ends of the HDMI cable securely. Consider taping down dangling cables that may get frequently jostled.
Damaged Ports/Pins: Examine the HDMI cable heads and ports for any damage. The streaming signal can get disrupted if the ports are broken or loose.
Unsupported HDMI Version: Older HDMI versions may not support high-resolution video signals. This can trigger video dropout and black screens. Use HDMI 2.0 or above cables.
If you notice any of these problems, replace old HDMI cables with new ones supporting 4K video. Use cables labeled as Ultra High Speed or 48 Gbps for reliable streaming. This will rule out any HDMI-related causes.
Check for Signal Conflicts from Other Devices
In today’s home entertainment setups, we often have many devices like soundbars, Blu-ray players, and game consoles connected to the TV simultaneously. Multiple incoming signals can sometimes conflict with each other, causing signal loss.
If you face Disney+ black screens, especially when starting playback, there could be interference from another input source.
To check, disconnect all other devices like DVD players, cable boxes and game systems from the TV and directly play Disney+ using your streaming stick.
If the issue resolves, it indicates interference from a parallel device input. Reconnect devices one by one to identify the problematic gadget. Once found, connect that device to a separate HDMI inlet away from your streaming device.
Configure CEC Settings
Consumer Electronics Control (CEC) allows your TV remote to control multiple devices via HDMI. However, incorrect CEC settings can also trigger conflicts.
Hence, check the CEC/HDMI Control settings on your TV and streaming device. The ideal configurations are:
- Fire TV Sticks: Turn HDMI-CEC off
- Roku: Set Device auto power off to Disabled
- Android TVs: Disable auto device connection
- LG TV: Turn SIMPLINK off
- Sony/Samsung: Turn Anynet+ (HDMI-CEC) off
After updating the CEC behavior, check if it resolves the short intermittent black screens when launching Disney+. Conflicting CEC signals can interrupt video streaming, so disabling it avoids that possibility.
Adjust Video Output Resolution
Another setting worth checking is the streaming device’s video output configuration. If the resolution doesn’t match your TV’s native display support, it may trigger black screens.
For instance, playing 4K or HDR content on an old 1080p TV. An incorrect refresh rate, like 60 Hz video on a 30 Hz TV, can cause buffering and signal issues.
On your streaming device’s Settings, go into Display and Video options. Set the appropriate resolution (1080p, 4K, etc.) and refresh rate (60Hz, 120Hz, etc) matching your TV make and model’s native specs.
After correcting the output, test playing Disney+ content again. Streaming at supported resolutions and frame rates eliminates video serving issues leading to black screens.
Factory Reset Your Streaming Device
If you’ve tried all other troubleshooting tips, but the Disney+ app still exhibits black screens, this final step may help.
Performing a factory reset will wipe your streaming box back to its original out-of-the-box state. This will eliminate any underlying software bugs, cached data issues, or app conflicts causing problems.
Resetting the device also forces all your apps to re-install freshly. You won’t lose your Disney+ account data. Only device preferences and login details will be erased before setting up again.
We recommend factory reset as a last resort after you’ve attempted all other fixes with no success. You can initiate a factory reset from the settings on most streaming platforms like Fire TV, Roku, Android TV boxes, etc.
That concludes our comprehensive guide to solving the Disney+ streaming blackscreen issue from various angles. To quickly recap key things to try:
- Update Disney+ and TV software
- Check for internet issues
- Inspect and change HDMI cables
- Restart the streaming device and TV
- Disable CEC control
- Adjust video resolution output
- Factory reset streaming box
Following the step-by-step troubleshooting guide above will help identify and fix any software bugs, network problems, signal issues, or hardware faults causing the annoying black screens. With a bit of trial-and-error testing, you should be able to resolve the problem and enjoy uninterrupted Disney+ streaming.