How to Fix Disney Plus Not Accepting Email

Disney Plus is a popular streaming service for watching Disney, Pixar, Marvel, Star Wars, and National Geographic content. However, sometimes users may encounter the frustrating issue of Disney Plus not accepting their email addresses during signup. Here are some tips on how to fix this:

What to Do if Disney Plus Not Accepting Email

If you are facing this frustrating problem of Disney Plus rejecting your email address when trying to log in on your TV or other devices, don’t worry. There are several troubleshooting steps you can try to resolve it. Here are some steps on how to fix Disney Plus not accepting your email.

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Check If You Already Have an Account

Before creating a new account, check if you already have a Disney Plus account under that email. This could happen when you signed up previously but forgot about it. Try resetting your password via the “Forgot Password” link on the Disney Plus login page. If you reset the password, you know your email is already registered.

Verify Your Email Address

The first step is to double-check. You have to enter your email correctly. Go to the Disney Plus sign-up page and carefully type in your full email address. Make sure there are no typos or extra spaces. If you have multiple emails, try signing up with your other accounts to see if one works.

Sometimes, there can be an issue on Disney’s end recognizing certain email domains. We’ve seen problems before with AOL, Yahoo, and Hotmail accounts not going through. If you have another email provider you can test with, like Gmail, give that a shot.

Use a Different Email Address

If your main email isn’t working, the next troubleshooting step is to sign up with an alternate address. You may want to create a new Gmail account specifically for streaming services. When registering at, enter the new email and submit.

Check that the confirmation email comes through, and you can click the verification link inside. This will confirm whether Disney Plus itself has an issue with your original email or if it’s a problem on your end. If the new email works fine, you know your main address is what’s causing problems.

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Remove Any Previous Accounts

Go to Disney Plus account settings and ensure no old accounts or incorrect emails are still linked. Remove any unused profiles or emails so only your current one is active. This can clear up any conflicts.

Check Account Security Settings

Many major email providers like Gmail have account security options you can check. Make sure you don’t have any restrictions set up that are blocking Disney Plus emails. Under Gmail’s Settings, go to the Forwarding and POP/IMAP tab.

Here, you can see if you have POP enabled or disabled. Some find enabling POP fixes issues receiving confirmation emails. Gmail also has a “Less secure app access” setting that you may need to enable to allow services like Disney+ to send mail through.

You can also check your general email account permissions. Under Gmail’s Security tab, see if you have 2-Step Verification set up. This can sometimes interfere with services trying to send confirmation emails. Temporarily disabling the feature may allow Disney’s emails to start coming through.

Check Your Spam Folder

Another possibility is that the Disney Plus confirmation email was in your spam folder. Log into your email account and be sure to look in spam or junk. Your email provider could have flagged the automated email that Disney sends. If you see any emails from Disney Plus or confirmation messages in spam, mark them “Not Spam” to allow future emails to come through.

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Update the App

Go to the app store on your TV platform and check for any updates for the Disney Plus app. An outdated app version could be causing login issues, so installing the latest update may resolve it. For smart TVs, check your TV settings and menus for a system update option to get any new software updates.

Enable Cookies/Clear Cache

Ensure cookies are enabled in your TV browser, and try clearing the cache and browsing history. This can wipe out any corrupted data that may be disrupting the login process. Also, clear the Disney Plus app cache/data through your TV platform settings.

Remove and Reinstall the App

If everything fails, uninstall and reinstall the Disney Plus app from your TV platform. This will give you a clean slate with the latest version of the app. Just remember to sign back in with your account details after reinstalling.

Restart Devices

Sometimes, simply restarting your TV or other device can clear up problems with apps not working properly. Power cycle both the TV and the streaming device if applicable. Also, unplug the TV and router for a few minutes before reconnecting. This refresh can clear any software glitches that are disrupting the Disney Plus app.

Contact Disney Plus Support

If you are certain the email should not already be taken, contact Disney Plus customer service for further help troubleshooting and removing any issues with your account. They can look into why the email may be getting rejected during registration.

By following these troubleshooting tips, you should be able to get Disney Plus to accept your email and create a new account. Enjoy streaming all of your favorite Disney content once signed up!

About: Pankaj Konwar

Pankaj Konwar is the founder and writer of 5GMP. He writes in-depth buying guides, tips for troubleshooting common TV problems, and reviews of the latest TV models.

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