Fix Windows 11 Update Service was shutting down: We could not complete the installation

When you try to update Windows 11 through Update Center, you may receive an error “Installation could not be completed because the update service is shutting down”, which is related to the failure of the Update Service service or the shutdown of this service.

Windows 11 Update Service

How to Fix “We could not complete the installation because an update service was shutting down” error in Windows 11

1. Troubleshooting

Microsoft has a special tool that checks and fixes update related services. Go to the Microsoft site and download “Windows Update Troubleshooter”. After starting the tool, do all steps in order.

2. Restarting the WU service

Press Win + R and then type services.msc to open services. At the very bottom, find the Windows Update service and double-click on it. Make sure the startup type is Automatic, then click Start if possible. If it is already running, stop and restart it.

3. Third-party antivirus

If you are using third-party antivirus software, then disable it for a while and check if the system is updated. In addition, the best thing is that you need to remove the third-party antivirus since the firewall built into the antivirus can work even when the mode is disabled and block the connection to the Microsoft servers.

4. Fix WU base

Run Command Prompt as administrator and enter below commands by order, pressing Enter after each one. Next, restart your PC and see if the “Installation could not be completed because the update service is shutting down” error has been resolved.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C: \ Windows \ SoftwareDistribution SoftwareDistribution.mvp
Ren C: \ Windows \ System32 \ catroot2 Catroot2.mvp
net start wuauservnet start cryptSvc
net start bits
net start msiserver

5. Checking system files

We will restore damaged system files if any. To do this, run a command prompt as administrator and enter the commands below in turn, waiting for the end of each process.

  • sfc /scannow
  • DISM /Online /Cleanup-Image /CheckHealth
  • DISM /Online /Cleanup-Image /ScanHealth
  • DISM /Online /Cleanup-Image /RestoreHealth

6. Update with MediaCreationTool

You can update your system using the MediaCreationTool by downloading it from the Microsoft website. Click “Download Tool Now” and run the utility. Select “Update this PC now” and the system will be updated to the latest version, thus avoiding the error.

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