Samsung Top Load Washer That Won’t Start: Troubleshooting

Samsung top-load washers are popular appliances known for their large capacity, fast wash cycles, and convenient top-loading design. However, like any appliance, issues can arise. One of the most frustrating problems is when your Samsung top loader won’t start a cycle when you press the start button.

Samsung Top-Load Washer That Won't Start Troubleshooting

How to Fix Samsung Top Load Washer Not Starting Issue

There are several possible reasons why your Samsung washer fails to start. By identifying the specific cause, you can take steps to get your washer functioning again. Here is an overview of the most common reasons a Samsung top-loader won’t start a cycle and tips for troubleshooting and resolving the problem yourself:

Incoming Power Disruption

One of the first things to check when your Samsung washer won’t start is whether it is actually getting power. There are a few things that can disrupt power from reaching the washer:

  • Check that the washer is plugged in and the outlet is working. Try plugging something else into the outlet to confirm power.
  • Ensure the power cord is not damaged or frayed. Visually inspect the cord for cracks, burns, or exposed wiring.
  • Check your home’s circuit breaker or fuse box. A tripped breaker or blown fuse can cut power to the washer. Reset the breaker or replace the fuse.
  • Verify that a surge protector is not being used. Samsung washers should be plugged directly into the wall outlet. Surge protectors can reduce voltage.

If there are no visible power issues, use a multimeter to test the voltage at the outlet and power cord terminals. The proper voltage depends on your location, but it should be 110-120V. No voltage indicates a power supply problem.

Faulty Lid Switch

  • Samsung washers have a lid switch that prevents the washer from running when the lid is open. If this switch malfunctions, it will block the washer from starting. When you press start, the washer may make noises, but the drum won’t spin.
  • Use a multimeter to test the lid switch for continuity. No continuity means the switch is defective and must be replaced. Samsung lid switches are relatively easy to access and replace on most models.

Jammed or Stuck Button

  • Buttons on the control panel can sometimes get jammed or stuck. This is indicated by error codes bE1, bE2, or E2 on your display. The washer will not start a cycle when it senses a jammed button.
  • Carefully examine control panel buttons for any that appear to be stuck in the pressed position. Gently press or tap the button to release it. If this does not work, the console or button may need to be replaced.

Active Child Lock

  • Samsung washers have a child lock feature that disables the controls to prevent accidental operation. When the child lock is activated, the washer will not start cycles, and most buttons will not respond other than the power button.
  • Check your display for the child lock icon. If visible, press and hold the child lock button for 3 seconds to deactivate it. The washer should now start normally.

Damp or Wet Control Panel

  • If water gets on the touch control panel, it can become unresponsive until it dries. The sensors detect moisture and disable controls as a precaution. Washing hands and accidentally touching wet fingers on the panel is a common way this happens.
  • Use a clean towel to dry the control panel thoroughly. Drying out sufficiently and regaining functionality may take 15-30 minutes. Avoid using the washer outdoors or in humid environments, which can also trigger moisture detection.

Clogged Drain Pump Filter

  • When draining issues occur, a clogged pump filter or drainage hose can prevent proper draining between cycles. Sometimes, the washer will not allow a new cycle to start when it senses a drain problem.
  • Check for standing water in the washer drum and listen for drain pump operation when you press start. If the pump struggles and water remains, inspect the drain hose and pump filter for obstructions. Remove any debris, coins, lint, etc. Often, this will get your washer starting properly.

Motor Failure

  • If the motor malfunctions, the washer cannot start operating or finish cycles. Motors often fail due to old age, overuse, or rotor or stator windings damage.
  • Listen closely to the motor when you press start. Loud grinding, squealing, or rattling noises may indicate imminent motor failure. The drum may also hesitate to turn or not spin at all. Replacement of the motor is required to resolve motor malfunctions.

User Control and Display Board Malfunction

  • The user control and display board is the electronic control panel on Samsung washers. It relays user input to the central control board, which starts the washer. If this component experiences issues, it prevents communication.
  • Press buttons on the control panel and check if any buttons respond as expected. If the entire control panel seems unresponsive, it likely indicates failure of the user control board. This part may need professional diagnosis and replacement to restore functionality.

Defective Central Control Board

  • The central or main control board is essentially the washer’s computer brain. It controls all major components and sequence cycle operations. If this board malfunctions, it can disrupt communication and stop the washer from starting properly.
  • Control board issues require diagnosis by a professional technician in most cases. They will check error codes, perform tests to isolate the problem, and determine if replacement is required. Control boards often fail due to power surges/spikes or installation issues.
  • When troubleshooting your Samsung top loader that won’t start, it’s best to work through these possible issues individually, starting from the easiest, most straightforward problems. Many problems can be fixed by replacing a part like the lid switch or pump filter.
  • More complex issues like control board failure may require contacting Samsung or a reputable appliance repair company. With proper diagnosis, most causes of a Samsung washer not starting can be successfully resolved.

Also Check: Samsung Washer Not Spinning Clothes Dry: Troubleshooting

Frequently Asked Questions

Why won’t my Samsung washer start when I press the start button?

The main reasons a Samsung washer won’t start when you press start include power issues, a faulty lid switch, a stuck button, an active child lock, a wet control panel, a clogged drain, motor failure, and problems with the control boards.

How can I reset my Samsung washer?

Unplug the power cord to reset a Samsung washer for 1-5 minutes. This resets the control boards and electronics. Plug back in and try starting a cycle. Also, check for error codes during the reset process.

What are common error codes for a Samsung washer?

Common Samsung washer error codes include UE or nd for an unbalanced load, 5E for a water fill issue, dS for a stuck door, and SE for motor problems. Refer to the owner’s manual for your specific model’s error codes.

Why does my Samsung washer make noise but won’t start?

Loud noises coming from a Samsung washer but no operation generally indicate a failed motor or component like the drive pulley, bearings, or drum. A repair technician can diagnose the issue based on the specific noise heard.

Should I replace or repair my Samsung washer if it won’t start?

For newer Samsung washers, replacement parts, and repairs may be the better cost option over purchasing a new machine. For older washers, replacement may be advised once major components fail. Consider the washer’s age and the cost of the repair.

How much does it cost to repair a Samsung washer not starting?

Repair costs for a Samsung washer not starting can range from $200-$500 on average based on the specific failed part and technician labor. Control board diagnosis and replacement are often among the more expensive repairs.

What are the best troubleshooting tips for a Samsung washer not starting?

Start troubleshooting with the power supply, lid switch, and drain pump. Check for error codes, noise issues, and unresponsive control panels. Try resetting the washer and running diagnostic tests, if available, on your model.

My Samsung washer lights up but won’t start. What should I do?

If the washer lights up but won’t run the drum when you start it, this points to a faulty motor or component like the rotor or stator. Have a technician diagnose and replace the drive system’s failed part(s).

Why does my Samsung washer sometimes fail to start?

Intermittent starting failures may be caused by loose wiring connections, defective thermal protectors, or failing components like the door latch or display board. Vibration and improper installation can contribute to loose connections.

Credit: Samsung India

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