Sky Q Error MR102: How to Fix?

The Sky Q box is supposed to make your TV viewing experience smooth and seamless. However, errors like the MR102 can quickly turn enjoyment into annoyance. If you’re suddenly getting the error message “MR102 – There is a problem with your Sky Q box”, don’t panic. This comprehensive guide will walk you through all the steps needed to get Sky Q working again.

What Causes the Sky Q C?

The MR102 error simply indicates there is some kind of problem with your Sky Q box. It’s a generic error code that could be triggered by several different issues, including:

  • Hardware failure inside the Sky Q box
  • Connection problems between the Sky Q box and Sky satellites
  • Corrupted software or firmware
  • Overheating
  • Power supply issues
  • Problems with the hard drive
  • Network connectivity issues

Error MR102 of Sky Q: Troubleshooting Steps

As you can see, there are quite a few potential causes. The key is not to jump to conclusions and start replacing hardware immediately. Methodically work through each troubleshooting step below to isolate the cause of the problem.

Check Sky Service Status

Before you start messing with your equipment, check if the problem is on Sky’s end. Head over to Sky’s service status page online or through the Sky Q App. Here, you can see if there are any reported issues or outages in your area.

If Sky is experiencing service problems in your locale, there is nothing you can do but wait for them to fix it on their end. Keep checking the service status until any issues are resolved.

Restart Your Sky Q Box

If Sky service seems to be working fine in your area, try restarting your Sky Q box. Sometimes, a simple reboot can clear up software glitches causing MR102.

  • Press and hold the standby button on your Sky Q remote for about 5 seconds.
  • The light on the front of the Sky Q box will turn off.
  • Release the button and wait about a minute as the system restarts.

Once the light is solid again, try watching a channel. This basic reboot fixes MR102 in many cases.

Check All Connections

Sky Q Box Connection

Make sure all cables connecting your Sky Q box are securely inserted. This includes:

  • Power cable from wall to box
  • HDMI cable from the box to the TV
  • Ethernet network cable from the box to the router/network switch
  • Coaxial cable from wall to box

Loose connections due to vibrations or even pets/kids bumping wires can cause the MR102 error. Disconnect each one and reconnect to get a tight fit.

While checking connections, inspect cables for any damage. If a cable is frayed or showing bare wire, replace it. Damaged cables are prone to intermittent connectivity issues.

Reset Broadband Connection

Network Setting Sky Q

If you have a Sky Q box connected to broadband for On Demand, it could have network connectivity issues causing MR102.

To reset the broadband connection:

  • Go to Settings on your Sky Q box
  • Select Network Setup
  • Choose Select Your Broadband Provider
  • Enter your network credentials again as if setting up for the first time

Re-registering your network forces the Sky box to re-establish the broadband link. This often resolves any software or network glitches.

Check Signal Strength

Weak signals coming from the satellite dish can also lead to MR102 errors. Under Settings, choose Setup and then Signal Strength. You can see satellite 1 and 2 readings and your dish alignment here.

Signal strength should be between 60 – 80 on both satellites. Anything lower may cause intermittent problems. If the signal is weak, physically check your dish alignment. Run through the on-screen dish setup to optimize the positioning.

Replace Sky Q Power Supply

The external power supply may need replacement if your Sky Q box still won’t work. Feel along the wire while the power brick is plugged into the outlet and Sky Q box. The power supply is likely defective and overheating if you feel any warmth.

Contact Sky support for a replacement power supply. Use the Diagnostic Mode code generated on your Sky Q box to get the correct part.

Attempt Sky Q Software Repair

Sky Q Plug

At this stage, the error is likely due to software corruption. We can attempt to reinstall the Sky Q software as a repair.

  • First, unplug power from the Sky Q box for 30 seconds.
  • Plug back in and press the standby button once.
  • Immediately press Home > Settings > Setup > Reset > Reset Software Download.

This initiates a complete Sky Q software download that potentially fixes corrupt system files causing MR102. Allow the process 1-2 hours to complete.

Factory Reset Sky Q Box

Sky Q Reset

If MR102 persists through software repair, perform a factory reset to erase all system data and start fresh.

  • Go to Home > Settings > Setup > Reset > Reset Sky Q Box.
  • Select Reset Everything to wipe all programming, apps, and settings. You’ll have to set up the box from scratch again.

This gives you a software-cleansed Sky Q system, eliminating corrupted files. Run through setup again and test for MR102.

Replace Hard Drive

As a last resort, you may need to contact Sky support and request a replacement Sky Q hard drive or main box. Hardware failures inside the Sky Q box can happen spontaneously and cause MR102.

Before replacing the hardware, Sky should run diagnostics on your system by having you go through Diagnostic Mode. Let them verify hardware issues before shipping a new main box or hard drive.


Don’t let MR102 ruin your Sky Q experience. By methodically working through these troubleshooting steps, you should be able to determine the cause and get your system up and running again. Restarting the box, checking connections, adjusting the dish, replacing cables, and resetting software can all fix MR102.

If you’ve tried everything, Sky support can run diagnostics to confirm if hardware replacement is needed. But in most cases, basic troubleshooting will have you back to watching your favorite shows in no time. Just be patient, work through each solution, and Sky Q will be tuned in again.

About: Pankaj Konwar

Pankaj Konwar is the founder and writer of 5GMP. He writes in-depth buying guides, tips for troubleshooting common TV problems, and reviews of the latest TV models.

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