AirPlay Not Working on Hisense TV: How to Fix?

AirPlay is an incredibly useful feature that lets you wirelessly stream or mirror content from your iPhone, iPad, or Mac to your Hisense TV. It provides a convenient way to view photos, videos, music, games, websites, and more on the big screen.

However, sometimes AirPlay can suddenly stop working with your Hisense TV. You try to start AirPlay, but your iPhone or iPad can’t find or connect to the TV. This can be frustrating when you want to share content or media from your Apple device.

The good news is there are several things you can try to get AirPlay working again on your Hisense TV. In this guide, I’ll walk you through the top troubleshooting tips to fix AirPlay connectivity issues and get back to wirelessly streaming to your TV.

Check Basic Connections

Before diving into more complex troubleshooting, first, ensure all the basics are covered:

  • WiFi is turned on for both your iPhone/iPad and Hisense TV. AirPlay requires both devices to be on the same WiFi network.
  • Bluetooth is enabled on your iPhone/iPad if you want to use AirPlay via Bluetooth rather than WiFi.
  • Your Hisense TV is powered on and set to the correct input source for AirPlay.
  • Cables are properly connected from your router to the modem and wall outlet. Loose connections can disrupt WiFi signals.
  • Test your WiFi strength and speed. A weak or slow internet connection can interfere with AirPlay. Move closer to your wireless router or boost the signal with a WiFi range extender.

These simple checks can fix AirPlay issues if the problem is just a loose connection, a disabled wireless setting, or an input source mix-up.

Hisense AirPlay Not Working: What to Do?

Try Restarting Devices

One of the first and simplest things to try when AirPlay is not working properly between an Apple device and a Hisense TV is to restart both devices. Restarting can prevent any temporary glitches, network conflicts, or software issues that may interfere with connectivity.

Here are the steps to restart Apple devices and Hisense TVs:

Apple iPhone, iPad, or iPod Touch: Hold down the power button until you see “Slide to Power Off.” Swipe the slider, wait 30 seconds, then turn your device back on.

Hisense TV: Locate the power button on your TV’s remote control or the back side of the TV. Press and hold for 10-15 seconds until the TV powers off. Wait 1 minute, then turn it back on.

After restarting your iPhone, iPad, and Hisense television, try to reconnect via AirPlay again. A simple restart can often resolve temporary software glitches that may interfere with device communication.

Update iOS and TV Software

Hisense TV System Update

Outdated software is a common culprit behind AirPlay problems. AirPlay relies on communication between your iPhone/iPad and the TV, which can break down if the firmware is too old.

On your iOS device, open Settings > General > Software Update to download the latest iOS version. Keep your apps updated, too.

Select Settings > Device Preferences > System Update for your Hisense TV to update the TV firmware. Newer updates often contain bug fixes and optimizations for AirPlay.

After updating both devices, restart your iPhone/iPad and power cycle the Hisense TV before trying AirPlay again. Keeping the system software up-to-date prevents compatibility issues.

Forget and Reconnect the TV

If your iOS device shows your Hisense TV in the AirPlay list of available devices but fails to connect when selected, try forgetting the TV and then reconnecting.

Go to Settings > General > AirPlay & Handoff on your iPhone or iPad. Find your Hisense TV listed and select the “Forget This Device” option.

Now, power cycle the Hisense TV and reconnect it to WiFi. Open Control Center on your iOS device and re-enable AirPlay. Your TV should show up again on the list. Tap it to reconnect.

This often resolves connectivity issues caused by outdated WiFi passwords saved on your iOS device or incorrect device associations. Forgetting and reconnecting refreshes the saved credentials.

Reset Network Settings

For persistent AirPlay problems, resetting your iPhone or iPad’s network settings is worth a try. This clears any corrupted network connection data that could prevent AirPlay from working properly.

Go to Settings > General > Reset on your iOS device. Select “Reset Network Settings” and confirm when prompted. This will erase all WiFi passwords, VPNs, and other network info, essentially giving you a clean slate to reconnect.

After the reset, reconnect your iPhone or iPad to your WiFi. Then attempt to AirPlay to your Hisense TV again. AirPlay has a better chance of working with the network settings freshly reset.

Just be sure to re-enter any saved WiFi passwords after resetting. You may also need to re-pair Bluetooth devices.

Adjust Wi-Fi Settings


Interference or connection issues with Wi-Fi could disrupt communication between your Apple device and Hisense TV when using AirPlay. Try the following steps to optimize Wi-Fi settings:

  • First of all, Ensure that the Apple device and Hisense TV are connected to the same Wi-Fi network. Double-check the network name to which each device is connected.
  • If you have a dual-band router, connect your Apple device and Hisense TV to the 5GHz band instead of 2.4GHz for faster speeds and greater bandwidth.
  • Move your Apple device and Hisense TV closer to your wireless router for the best Wi-Fi signal strength.
  • Disable any VPN connections on your Apple device that can interfere with AirPlay connectivity.
  • Reset your home router and cable modem by unplugging them for 60 seconds. This can clear out any network conflicts.
  • Forget the Wi-Fi network on your Apple device and Hisense TV, then re-enter the password to reconnect from scratch.

Checking these basic Wi-Fi troubleshooting steps often resolves AirPlay connection issues to Hisense televisions.

Uninstall and Reinstall AirPlay Apps

If you’re trying to use a third-party AirPlay app to connect to your Hisense TV, try uninstalling and reinstalling the app. Issues with the app itself may be preventing proper AirPlay functionality.

To uninstall an iPhone or iPad app:

  • Press and hold the app icon until it starts to wiggle.
  • Tap the X icon displayed on the top corner of the app.
  • Tap Delete to confirm.

To reinstall:

  • Open the App Store.
  • Tap your profile icon in the top right corner.
  • Scroll down to view your purchase history.
  • Find the AirPlay app in the list and tap Install.

If applicable, the same uninstall process applies to third-party AirPlay apps on your Mac computer. Reinstalling the app from scratch often resolves software issues that are interfering with streaming to Hisense TVs.

Check AirPlay Compatibility


Most Hisense TV models support AirPlay, either built-in or through a firmware update. However, some older models may not be compatible.

Check your Hisense TV manual or specifications to verify AirPlay is supported. For smart TVs, ensure you have the latest firmware which enables AirPlay if it wasn’t originally included.

If your Hisense TV model simply doesn’t support AirPlay, you have a couple of options:

  • Purchase an AirPlay dongle like Apple TV to plug into an HDMI port
  • Use screen mirroring by connecting your iOS device and Hisense TV to the same WiFi
  • Upgrade to a newer Hisense model or different brand that supports AirPlay

While lack of compatibility is an annoying cause, at least you can take steps to gain AirPlay support through accessories or a new TV.

Factory Reset TV

Hisense TV Factory Reset

If you’ve tried everything else without success, perform a factory reset on your Hisense TV as a last resort. This will erase all data and settings, including any bugs that could be interfering with AirPlay connectivity.

On your TV remote, navigate to Settings > Device Preferences > Factory Data Reset. Select Reset and confirm to wipe the TV back to factory defaults.

When the reset completes, run through the initial TV setup process again. Reconnect to your WiFi, accept any firmware updates, and enable AirPlay in the settings if needed.

Now, AirPlay should work successfully after eliminating any underlying software glitches that were preventing it from connecting properly. Just be prepared to reinstall apps and reconfigure settings after the reset.

Contact Support

If you still can’t get AirPlay working after trying every troubleshooting step, your last option is to contact Hisense Support. Explain the issue you’re experiencing and what steps you’ve taken to resolve it.

Hisense should be able to provide additional specialized troubleshooting tips or determine if your TV requires service. AirPlay issues that persist usually need professional assistance to pinpoint the reason.

You can contact Hisense Support via email, phone, chat, or social media to receive help getting AirPlay fixed on your particular TV model. Make sure to have your TV information handy to expedite assistance.


When AirPlay suddenly stops connecting your iPhone or iPad with your Hisense TV, it can be a bewildering and annoying problem. But in most cases, it can be fixed with simple troubleshooting steps like checking connections, updating software, reconnecting devices, or factory resetting.

Using this guide, you should be able to systematically isolate and resolve any underlying software bugs, compatibility issues, connection errors, or outdated settings that are preventing AirPlay from working properly. Just go through each solution step-by-step until you restore wireless streaming functionality.

With the convenience of AirPlay for sharing videos, photos, music, and more from your Apple device to Hisense TV, it’s worth the effort to get this excellent feature up and running again. Follow the tips outlined here to troubleshoot and seamlessly fix AirPlay connectivity on your Hisense television.

About: Pankaj Konwar

Pankaj Konwar is the founder and writer of 5GMP. He writes in-depth buying guides, tips for troubleshooting common TV problems, and reviews of the latest TV models.

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