Samsung Smart Hub is the gateway to streaming apps, games, and other smart TV features on Samsung smart TVs. However, sometimes Smart Hub can get stuck on the “updating” screen when you try to launch it. This issue prevents you from accessing any of the Smart Hub features and apps. Fortunately, there are a few things you can try to get Smart Hub working again.
Fix Samsung Smart Hub Getting Stuck on Updating
Here are some troubleshooting steps when the Smart Hub gets stuck displaying the “Smart Hub is being updated” message, preventing you from using any of the apps.
1. Force Close and Reopen Smart Hub
The simplest solution is to force close the Smart Hub app and reopen it. Follow these steps:
- Press the HOME button on your Samsung TV remote to return to the main menu.
- Highlight the Smart Hub app icon using the directional pad on the remote.
- Press and hold the BACK button on the remote for 5-7 seconds. This will force close the Smart Hub app.
- Wait a few seconds, then press the HOME button again.
- Navigate back to the Smart Hub app icon and open it again.
Many times, this simple process will get Smart Hub to reload correctly and get past the “updating” screen. Allow a minute or so for Smart Hub to reload once you reopen it fully.
2. Restart Your Samsung TV
If force closing the app didn’t work, the next step is to restart your TV. Here’s how:
- Turn off your TV completely by pressing the power button on the remote or the TV panel.
- Unplug the TV power cord from the electrical outlet.
- Wait 60 seconds before plugging the power cord back into the wall outlet.
- Turn your TV back on using the power button.
- Once the TV has reloaded, launch Smart Hub again.
Restarting the TV essentially performs a hard reset of all apps and services, including Smart Hub. This clears out any software glitches that may be causing the “updating” issue. Allow a minute or two for everything to load after restarting.
3. Check Your Internet Connection
An unstable or disconnected internet connection can also cause problems with Smart Hub getting stuck on the loading screen.
Ensure that your TV has a solid connection to your home internet network. You can do this by:
- Reconnect the wifi on your TV in the network settings menu.
- Rebooting your wireless router or cable modem.
- Check that other devices can connect to your network.
- Testing the connection speed on your TV using the network settings.
- If possible, connect your TV directly to the router using an ethernet cable temporarily to see if that resolves the Smart Hub issue.
Having consistent, high-speed internet will provide the best experience with Smart Hub and prevent any loading issues.
4. Check for Samsung Server Issues
In some cases, the problem may originate from Samsung’s servers and not your local network. Sometimes, Samsung performs server maintenance that can cause Smart Hub connectivity problems.
You can check the Samsung server status here:
[Insert Samsung server status link]
If Samsung is reporting an outage or service issues with Smart Hub servers, you’ll have to wait for them to resolve it on their end. Keep checking the server status page until services are restored.
5. Update Your TV Software
If your TV is working off an old software version, it may have bugs that cause Smart Hub problems.
Check if your TV has any important software updates:
- Go to the Settings menu from the main Smart Hub page.
- Select Support.
- Choose Software Update.
- If an update is available, select Update Now.
Critical software updates often include fixes for Smart Hub issues and performance improvements. Let the TV install the update completely before trying to access Smart Hub again.
6. Factory Reset Your TV
If all else fails, a factory reset will erase all saved data and settings on your TV and restore it to the original out-of-the-box state.
Factory reset is the last resort, but can fix software problems that, for some reason, cannot be resolved with other troubleshooting.
Warning: A factory reset will erase all your customized settings, installed apps, logged-in accounts, and preferences. Only use this method if nothing else has worked.
Here are the steps to factory reset:
- From the Settings menu, select General.
- Choose Reset.
- Highlight Reset all settings and select Enter.
- Confirm on the warning popup to initiate the reset.
Once the TV restarts, go through the initial setup process again. Then try reconnecting to Smart Hub.
7. Reset the Smart Hub
Resetting the Smart Hub restores it to factory default settings, clearing any corrupted data that could be preventing an update. To reset,
- go to Settings > Support > Self Diagnosis > Reset Smart Hub.
- Enter your PIN if prompted.
- Select Reset and confirm to wipe the Smart Hub.
The TV will restart and reload the Smart Hub in its default state, which should allow any pending updates to be completed. Resetting takes more time but can isolate and fix underlying software issues.
8. Contact Samsung Support
If you are still unable to access Smart Hub after trying all the troubleshooting steps, you should contact Samsung support directly.
You can reach out to Samsung support by:
- Calling the Samsung TV helpline and speaking to a support agent.
- Initiating a live chat through the Samsung website during business hours.
- Emailing Samsung customer service with your issue and TV details.
- Posting on the Samsung support forums for community advice.
Samsung can help diagnose if your Smart Hub issue requires a warranty repair or replacement. Provide them with the troubleshooting steps you’ve already tried when describing the problem.
Preventing Future Smart Hub Issues
Once you’ve resolved your Samsung Smart Hub loading problem, you can take these steps to avoid similar issues in the future:
- Keep your TV software up-to-date by setting up automatic updates in the system menu. This will install the latest Smart Hub fixes and improvements.
- Use a reliable high-speed internet connection and minimize interference by not placing the router too far away. Use ethernet over wifi whenever possible.
- Don’t install too many apps on your TV if storage space is limited, as that can affect performance.
- Factory reset the TV every few months to clear out data corruption or software bugs. Just be sure to re-login to all your apps afterward.
- Contact Samsung support as soon as you notice connection issues to avoid bigger problems down the line.
Following this, regular TV maintenance will ensure your Smart Hub keeps working properly for streaming, gaming, and all your smart TV needs.
Samsung Smart Hub getting stuck on the “updating” screen is a frustrating issue, but there is usually a solution. First, try force-closing the app, restarting the TV, and checking your internet connection. Updating TV software, factory resetting, or contacting Samsung support may be required if basic troubleshooting doesn’t work. Prevent future Smart Hub problems by keeping up with TV maintenance and software updates. With the right troubleshooting steps, you can get Smart Hub working again to access all the great features on your Samsung smart TV.