How to Clear Cache or Cookies on Hisense TV

Hisense is a popular smart TV brand that runs various Android TV operating system versions. Like all smart devices, Hisense TVs use a cache to store data from apps and websites for faster loading temporarily. Over time, this cache can build up and start to impact your TV’s performance by slowing things down, freezing apps, or causing errors. Clearing your Hisense TV’s cache helps free up storage space and improves speed by removing old temporary files.

A quick and easy way to clear the cache is by doing a force stop on the affected app. However, this only deletes the cache for that specific app. To fully clear all cache from your entire Hisense Android TV, you’ll need to do a master reset, which will erase the cache along with all your saved app data and customized settings. Before resetting your TV, you may want to try less drastic cache-clearing solutions.


Why Clear Cache on Hisense Smart TV?

Here are some of the main reasons you may want to clear the cache on your Hisense smart TV:

  • Free up Storage Space: Cache files can build up over time and take up precious storage on your TV. Clearing it regularly frees up space for more apps, media files, and software updates.
  • Improve Performance: An overloaded cache can cause apps and services to lag or freeze. Wiping the cache gives your TV a fresh start and can make the interface snappier.
  • Fix Software Issues: Sometimes, app glitches, connection problems, or odd behaviors can be fixed by simply clearing the cache. It essentially gives your smart TV a “hard reset.”
  • Remove Unwanted Data: The cache stores your browsing history, login details, and other data you may want to erase before selling or giving away your TV.

Hisense TV Clear Cache or Cookies: All Steps

In this guide, we’ll go over various methods to clear the cache on your Hisense TV to help speed up and fix performance issues with your smart TV.

Soft Reset to Clear Cache

Restart Hisense tv

The easiest way to clear the cache from your Hisense TV without deleting all your data is to do a soft reset or power cycle. This quick reboot will close all running apps and restart the Android TV operating system. Here are the steps:

  • Press the power button from your remote to turn on your Hisense TV if it’s not already on.
  • Locate the Settings icon on the apps row and select it. This may be a gear icon or the word “Settings.”
  • Go to the Device Preferences menu.
  • Choose “About” and then “Restart.”
  • A prompt asks if you want to restart your TV. Select OK or Restart.
  • The TV will shut off and turn back on after about 30 seconds.
  • When the reboot is complete, your apps and settings will still remain.

This quick restart clears temporary cache files that build up over time and can help speed up your Hisense smart TV. It’s a good first step if you notice apps freezing or TV sluggishness. For a more robust cache clearing, continue on to fully resetting your Hisense TV.

Factory Reset to Clear Cache Completely

Hisense TV Factory Reset

A factory reset is necessary if you want to completely clear all cache and remove stored app data and settings. This will erase everything and restore your Hisense TV to its original factory conditions. Before performing a factory reset, make sure to disconnect any external devices, backup settings, and remove saved login info from apps like Netflix or Hulu.

Here are the steps to factory reset a Hisense TV:

  • From the Settings menu, go to Device Preferences.
  • Select “Advanced Settings”.
  • Choose “Erase” or “Factory data reset.”
  • Enter your PIN if required. The default is often 0000 or 1234.
  • Read the warning prompt carefully. Select “Erase everything” or “Full reset.”
  • Confirm again that you want to erase all content and reset your TV.
  • The TV will now reboot and restore itself back to default factory settings. This process can take 5-10 minutes.
  • When complete, you must go through the initial setup menus like when first getting your TV.
  • Re-enter your wifi network credentials and sign in to any apps you use. Adjust settings as needed.
  • Your Hisense TV cache has now been completely cleared, giving you a fresh start.

This factory reset wipes the entire TV cache, plus user data. Only use this method if you really need to clear everything. Your customized settings and app info will have to be entered again. But it can fix major performance issues and give you that brand-new TV feeling again.

Clear Cache from the Recovery Menu


Some Hisense TV models have an Android recovery menu providing additional options to clear the cache and troubleshoot. Here’s how to access it:

  • Turn off your Hisense TV using the power button on your remote.
  • Unplug the TV power cable from the electrical outlet.
  • Wait 60 seconds, keeping the TV unplugged.
  • Press and hold the power button on your remote control. Keep holding it down as you plug the TV power cable back into the electrical outlet.
  • When the Hisense logo appears on the screen, release the power button.
  • This will bring up the Android Recovery menu. Navigate using your remote directional pad.
  • Select “wipe cache partition” using your remote Enter or OK button.
  • Confirm that you want to clear the cache. This also may be labeled Clear Cache.
  • The reboot system will now be highlighted. Press Enter to select it.
  • Your Hisense TV will restart itself just like a power cycle.
  • When it powers back on, the cache will be cleared.

Accessing the recovery menu is not possible on all Hisense TVs. But if available on your model, it provides a convenient way to thoroughly wipe the cache partition without a full factory reset. Make sure to try this method before resetting your TV back to factory settings.

Clear Individual App Cache

Hisenese My Apps

For problems with a specific app freezing or running slow on your Hisense Android TV, you can clear the cache for just that individual app. Here are the steps:

  • From the Settings menu, go to Apps or Application Manager.
  • This will display a list of all installed apps on your Hisense TV.
  • Use your remote to select the problematic app.
  • Choose Force Stop or Force Close to terminate it if it’s running in the background.
  • Next, select Storage or Storage & Cache.
  • Choose Clear Cache and then confirm to erase the app’s temporary data.
  • Press your remote Back button to return to the apps list.
  • Restart the problem app and see if performance improves without the old cached files.
  • Repeat these steps for any other apps giving you issues to clear their cache data as well.

Clearing the cache this way won’t delete your app or any of its settings and info. It only wipes temporary data that may be slowing things down or causing crashes and freezes. This is the safest way to troubleshoot apps before resorting to a full factory reset of your Hisense TV.

Clear Cache Data on Hisense Smart VIDAA TV

Clear cache hisense vidaa tv

Clearing the cache for individual apps on your Hisense smart TV can be tedious and time-consuming. A quicker way is to simultaneously clear the cache data for all your downloaded apps. This erases any temporary data stored by apps and helps speed up performance.

Follow these simple steps to clear cache data for all apps on a Hisense TV:

  • From the Home screen, select the Settings icon, represented by a cogwheel. This opens the Settings menu
  • In Settings, choose the System option, then navigate to Application Settings.
  • Within Application Settings, select the option to Clear Cache.
  • On the confirmation prompt, click the Clear button to erase the cache data for all apps.
  • The process only takes a few seconds. Your TV may briefly blink off and on.
  • Once complete, return to the Home screen. The cache for all apps has now been deleted.

Clearing all app cache data frees up storage space that was being occupied by temporary app files. This can help speed up app load times and reduce app crashing or freezing.

Clear Cache on Hisense Android TV

Clear Cache on Hisense Android tv

Here are the steps to clear the cache on a Hisense Android TV:

  1. From the Home screen, navigate to Settings.
  2. Go to “Device Preferences”.
  3. Next, scroll down and select “Storage.”
  4. Select Internal Shared Storage
  5. Scroll down and  Tap on “Cache data.”
  6. Confirm the prompt.

Maintenance Tips to Prevent Cache Buildup

Along with regularly clearing your Hisense TV’s cache, here are some maintenance habits to keep your smart TV running smoothly:

Keep the Operating System Updated: Install the latest firmware updates from Hisense to patch bugs and optimize performance. Outdated software can lead to cache errors.

Close Unused Apps: Don’t leave apps running in the background needlessly. Completely exit apps you’re not using to free up device resources.

Restart your TV Weekly: Power cycle your Hisense TV once a week by turning it off and unplugging it for 60 seconds. This clears temporary memory and keeps things fresh.

Check for App Updates: Keep all your apps updated to their latest versions for compatibility with the OS and to avoid cache issues.

Limit Notifications: Disable notifications for apps you don’t really need alerts from to declutter your TV and prevent cache overload.

Use Wired Internet if Possible: Connecting your Hisense TV via ethernet instead of WiFi results in a faster, more stable connection that can improve caching.

Clear Alternate Partition: Some Hisense TVs have a secondary cache partition that you may need to clear separately from the main partition if you continue experiencing issues.

If you notice your Hisense TV slowing down, apps freezing, or getting error messages, try the cache-clearing steps discussed in this guide. Regularly updating your smart TV software will also help minimize cache problems. Enjoy smooth streaming and lag-free gaming by taking care of cache management on your Hisense television.


Cache buildup on your Hisense Android TV can slow it down and cause frozen apps, reboots, and crashes. Clearing the cache is an easy fix to speed up your smart TV and stop these issues caused by overloaded temporary memory.

You can soft reset, factory reset, or wipe cache partitions from recovery mode to erase the cache fully. Also, clear data for individual apps. Remember these tips for maintaining your Hisense TV’s performance. Regularly close unused apps, update your TV and reboot it weekly.

Following this advice will reduce cache-related problems. However, additional troubleshooting may be needed if issues continue after clearing the cache. Check for loose connections, HDMI issues, wifi conflicts, and other common TV glitches. Consult Hisense support forums for more advanced technical fixes.

About: Pankaj Konwar

Pankaj Konwar is the founder and writer of 5GMP. He writes in-depth buying guides, tips for troubleshooting common TV problems, and reviews of the latest TV models.

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