Have Wi-Fi connectivity issues with your Hisense Roku TV? Don’t worry, you’re not alone. Many Hisense Roku TV owners have reported problems with getting their devices to connect to the internet over Wi-Fi. The good news is there are several things you can try to get your Hisense Roku TV back online. In this guide, I’ll walk you through the most common fixes for a Hisense Roku TV that won’t connect to Wi-Fi.
Hisense Roku TV Not Connected to Wi-Fi: Troubleshooting Steps
Power Cycle TV and Router
A simple first step to try is power cycling both your Hisense Roku TV and wireless router:
- Unplug the power cord from the back of your Roku TV for 10-15 seconds, then plug it back in. This will force a full reboot.
- Similarly, unplug your router and modem from power for 30 seconds before plugging them back in.
- Let the TV and router fully boot up before retesting your Wi-Fi connection.
Power cycling resets the network interfaces and connections on these devices, clearing out any software glitches that could interfere with connectivity. It’s a basic but effective troubleshooting trick to attempt.
Restart Your Hisense Roku TV
If you haven’t tried it already, restart your Hisense Roku TV. This can clear out any software glitches or temporary bugs that could be preventing the device from connecting to Wi-Fi correctly.
Here are the steps to restart a Hisense Roku TV:
- Press the Home button five times quickly using your Roku TV remote. This will bring up a hidden restart menu.
- Highlight “Restart” using the remote directional buttons and press OK to select it.
- The TV will shut down and automatically restart itself after a few moments.
- Connect to Wi-Fi again Once the TV has fully booted back up.
Restarting the TV essentially performs a power cycle, which can reset any network connection issues. Make sure to test if Wi-Fi connectivity has improved after the restart process is complete.
Update Roku TV Software
Ensuring your Hisense Roku TV is running the latest software version is key to keeping Wi-Fi working properly. Roku periodically releases system updates that contain bug fixes, security patches, and performance improvements.
If your TV is missing some of these updates, you may encounter wireless connectivity problems. Here’s how to update your Roku TV:
- From the Home screen, go to Settings > System > System update.
- Select “Check now,” and the TV will search for any available updates.
- If an update is found, select “Update now” to download and install it. The TV will automatically restart when finished.
- After the update is complete, test your Wi-Fi connection again. The update may have included a fix for any Wi-Fi bugs.
Keeping your system software up-to-date is one of the easiest and most effective ways to troubleshoot Wi-Fi problems with your Hisense Roku TV.
Check Router Connection Settings
The Wi-Fi settings configured on the TV may not match what your wireless router is expecting. To rule out any configuration mismatch:
- Go to Settings > Network > Check your Hisense Roku TV connection.
- Write down the network name (SSID), security type, and password configured on the TV.
- Access your wireless router administration page and verify the router’s settings match what’s on the TV.
- The SSID (network name), security protocol, and Wi-Fi password must all match.
- If you find a mismatch, update the TV or router settings so they use the same info.
With the router and TV connection settings now aligned, try reconnecting the Hisense Roku TV to Wi-Fi. Having the proper settings defined on both ends is vital for maintaining a stable wireless connection.
Switch to a 5GHz Network
Does your wireless router broadcast two networks on the 2.4GHz band and another on the 5GHz band? If so, switching the Roku TV connection to the 5GHz network may resolve intermittent Wi-Fi issues.
The 5GHz band typically provides faster speeds, lower latency, and less interference from other Wi-Fi networks and devices. The downside is that 5GHz has a shorter range than 2.4GHz. But if the TV is within reasonable distance of your router, utilizing the 5GHz network is worth a try.
Here’s how to switch to 5GHz on a Hisense Roku TV:
- Go to Settings > Network > Set up a new connection.
- Select the 5GHz network name when prompted to pick a network.
- Enter the network password if required.
- Test connectivity after connecting to observe any improvement.
While not guaranteed, the 5GHz band could provide a more reliable Wi-Fi connection for your temperamental Hisense Roku TV.
Adjust Router Location
Signal strength can be disrupted if your WiFi router is too far from the TV or blocked by walls and obstacles. Try possibly relocating the router closer to the TV or repositioning it to reduce interference. Optimal placement is in the same room, with minimal objects in between.
Also, check for physical obstructions and interference from electronics. Sometimes, moving the router a few feet makes a big difference. Just be sure it stays connected to the modem.
Replace Old Router: If your router is several years old, you may want to consider upgrading to a newer model with enhanced range and performance. Newer dual-band routers on 5GHz often have better WiFi connectivity for streaming devices. Choose an AC or AX model from a trusted manufacturer.
Forget the Network Connection
If all else fails, deleting your Wi-Fi network connection profile entirely from the TV and reconnecting from scratch may get connectivity working again. Here are the steps:
- Go to Settings > Network > About > Network connection reset.
- Select the option to delete your existing wireless connection profile(s).
- Once removed, return to Settings > Network and set up the Wi-Fi connection again as if connecting for the first time.
- When prompted, enter your correct wireless network name, security protocol, and password.
Removing and re-establishing the network connection will eliminate any old configuration details that could prevent successful connectivity. Set up the Wi-Fi settings again, and connectivity issues may disappear.
Disable Network Pings from the Secret TV Menu
One advanced troubleshooting step to try on a Hisense Roku TV is disabling network pings using the secret service menu. Here’s how:
- Press Home on your Roku TV remote 5 times rapidly to access the service menu.
- Navigate to System Operation Menu > Network Menu > then click on Disable Network Ping.
- After that, restart the TV.
- This will disable the TV from pinging Hisense servers, which could potentially interfere with Wi-Fi connectivity.
Disabling pings and usage data reporting may help stabilize your wireless connection, especially if the TV is constantly phoning home in the background. Give this a shot if you’ve already tried the more basic troubleshooting steps.
Reset Roku TV
A factory reset may be necessary if you’ve tried all other troubleshooting steps without success. This will erase all saved settings and channels on the TV but often resolves persistent WiFi problems.
Go to Settings > System > Advanced System Settings > Factory Reset on your Roku TV. Unplug the TV for 2 minutes after resetting before powering back on and connecting to WiFi. The initial setup wizard should run to reconfigure your connection.
Resetting the TV also forces it to reacquire the latest software, which can fix underlying issues. Only perform a factory reset if no other options have worked.
Contact Hisense Support
If you still can’t get your Hisense Roku TV connected to WiFi after trying all troubleshooting, it’s time to contact support. Call the Hisense customer service line or start a live chat on their website for further assistance.
Provide the TV model number, the current software version, and the steps you’ve tried. Hisense support can investigate other connectivity issues specific to your model. They can also assist with warranty service if needed.
Connect with Ethernet
As a temporary workaround while resolving WiFi issues, use an Ethernet cable to connect your Roku TV to the internet. This requires your router to be nearby, but Ethernet provides the most reliable wired connection.
Go to Settings > Network > Set up a new wired connection on the TV to enable a wired connection. Plug in the Ethernet cable, and it should connect right away.
You can then take your time sorting out the WiFi problem without losing internet access in the meantime. Ethernet can also help determine if the issue is with your WiFi network specifically.
Verify Account Login
Ensure you are logged into your account for your Hisense Roku TV to access all features and apps. During setup, you should have created or logged into your Roku account, which looks similar to an email and password.
Go to Settings > System > Advanced System Settings > Roku account to confirm your logged-in. If not, re-enter credentials to sync your TV. This ensures proper connectivity with Roku servers.
Following these troubleshooting steps will help identify and resolve the most common factors that can prevent a Hisense Roku TV from being able to connect to your home WiFi network reliably. With consistent wireless connectivity restored, you can enjoy streaming movies, shows, and more through your Roku TV experience.