Hisense TV Keeps Going to Home Screen: How to Fix?

Having your Hisense TV constantly revert back to the home screen can be frustrating. This issue prevents you from watching your favorite shows or movies uninterrupted. Fortunately, you can take several troubleshooting steps to resolve this problem.

What Causes a Hisense TV to Go to the Home Screen?

There are several possible explanations for a Hisense TV that keeps reverting to the home screen, including:

Faulty HDMI cable connections
Problematic apps
Interference from other devices
Outdated firmware
Hardware issues

Let’s look at each of these potential causes in more detail:

How to Stop Hisense TV Keeps Going to the Home Screen

Confirm Wrong Source Input does Not cause it

The first thing to check is whether the TV switches back to the home screen when you select the wrong input source. For example, if you are trying to watch cable TV but have the input set to HDMI 1 with nothing connected.

Use your remote to select the correct input source for the device you want to use. The Source or Input button creates a menu where you can select the right source, such as HDMI, TV tuner, etc.
Ensure the cables connecting your devices are securely inserted into the correct ports on the TV. Loose connections can cause input issues.
If using external devices, check they are powered on before selecting the corresponding source input. If the source device is powered off, the TV will show a blank screen or revert to the home menu.
For cable/satellite set-top boxes, perform a power reset if the TV is not detecting the signal. Unplug the set-top box from the wall outlet for 20-30 seconds before plugging back in.

Once you’ve verified the correct input source is selected, the TV should stop returning to the home screen when watching that device.

Power Cycle Your Hisense TV

Press and hold the power button on the TV for at least 10 seconds until the TV turns off.
Unplug the TV’s power cable from the electrical outlet.
Wait 1-2 minutes before plugging the power cord back into the wall outlet. This allows time for the components to reset fully.
Plug the TV power cord back into the outlet and turn the TV back on either using the power button or remote control.
If the TV was stuck on a certain screen like the home menu before, it should now display the boot screen when restarting.
Complete the restart process and check if the problem you were experiencing has been resolved after the power cycle.

Close Running Apps

Background apps could be interfering with the TV operation. Press the Home button on your remote and close any apps running in the background. Streaming service apps like Netflix should be forced to close.

The task manager will show which apps are running. Select an app and press the Options button to Force Stop.
With apps closed, navigate back to the HDMI input or TV source you were watching to see if the unwanted home screen behavior continues.

Adjust HDMI & CEC Settings

Issues with the HDMI-CEC (Consumer Electronics Control) system can also manifest as problems with the TV switching to the home screen. Adjust these settings to rule out HDMI-CEC problems:

Go to Settings and find options related to HDMI & HDMI-CEC. Look for Enable HDMI-CEC and set this to Off.
You can also try disabling just the Auto Switch To TV Input option, which automatically changes inputs.
Adjusting HDMI-CEC configurations prevents connected devices from interrupting or altering TV operations.
If adjusting HDMI-CEC solves the problem, you can narrow down and enable specific options individually to isolate the problem set.

Clear the Cache on Hisense TV

From the Home screen, go to ‘Settings’.
Select the ‘Apps’ or ‘Application’ option.
Look for ‘Manage Applications’ or ‘Manage Installed Applications’ and open it.
This will display a list of all apps installed on your TV. Go through the list and select an app you want to clear the cache for.
Choose the selected app’s ‘Clear Cache’ or ‘Delete Cache’.
Confirm that you want to clear the cache when prompted.
Repeat steps 4-6 for other apps for which you want to clear cache data.
Go to Settings > Device Preferences/System > Storage > Internal shared storage > Cache Data for Hisense Android TV and Google TV.
On Roku TVs, go to ‘Settings’ > ‘System’ > ‘Advanced system settings> ‘Clear cache.’

Turn Off the Energy Saver on Hisense TV

Go to the Home screen menu using your remote and select ‘Settings.’
Go to the ‘Device Preferences’ tab.
Select ‘Power’.
Under ‘Power Mode’, choose ‘Off’ or ‘Disable’ to completely turn off Energy Saver.
You can also customize when Energy Saver is enabled by selecting ‘Custom Mode.’ This allows you to set a time after which Energy Saver will activate due to inactivity.
For Hisense TVs with Android TV, go to ‘Device Preferences’ then ‘Sleep’ and set ‘Sleep timer’ to Off.
For Roku TVs, go to ‘Power,’ then select ‘Auto power savings’ and set it to Off.
Select the ‘Power on settings’ option and disable ‘Auto power on’ and ‘Auto power off’ if they are enabled.
Disable the ‘Standby LED’ option to ensure the TV does not enter low power mode indicated by a blinking LED light.
Look under the ‘Setup’ tab for ‘ECO mode’ or ‘Energy saving function’ for older Hisense TVs and turn that off.

Reset Your Hisense TV Remote

Locate the small reset button on the back of the Hisense remote. It will likely have the text ‘Reset’ on it.
Using a thin object like a paperclip, press and hold the reset button for 3-5 seconds.
The status light on the remote will likely flash a few times, indicating the reset is in progress.
Once the light stops blinking, the remote should be reset to its default factory settings.

Update TV Software

Outdated software can potentially cause glitches like random home screen reversion.

Go to the TV settings and look for a System Update or Software Update option.
Initiate the update process and wait for it to complete. The TV may automatically scan for the latest firmware and prompt you to install it.
After installing the firmware update, check if the random home screen issue persists. A software update often resolves glitches.

Factory Reset

If a software update does not fix the problem, a factory reset can clear any corrupted data or settings that could be causing home screen issues.

Go to the TV settings and find the option for Factory Data Reset. This will reset the TV to its original out-of-the-box state.
Before performing a factory reset, disconnect all external devices connected to your TV to avoid any issues. Also, note down any custom settings that will need to be reconfigured after the reset.
After the reset is complete, run through the initial TV setup process again. Test the random home screen problem again. A factory reset commonly resolves software-related glitches.

Summary

Reverting constantly to the home screen can certainly be annoying. But in most cases, this can be resolved through software tweaks, app adjustments, and input source configurations. For persistent problems, resets and HDMI-CEC settings can help isolate the culprit. With the right troubleshooting steps, you can return to uninterrupted TV viewing.